Security & Privacy

We design this platform with safety, transparency, and control in mind—so you can share your pet’s world with confidence.

At a glance

  • Transport encryption (TLS) and encrypted storage
  • Verified Doctors (KYC + license checks)
  • Block/Report/Moderation for safe community
  • Export or delete your data anytime

Encryption

Protecting your data in transit and at rest

In transit

All traffic between your device and our servers is protected with modern TLS (HTTPS). We enforce secure ciphers and HSTS to help prevent downgrade attacks.

At rest

Databases and backups are encrypted at rest. Secrets and keys are stored securely with limited access and regular rotation policies.

Messaging

Private messages are designed with end‑to‑end encryption in mind. We continuously improve cryptographic protections as platform capabilities evolve.

Verification & Trust

Clear roles and badges to reduce risk and misinformation

Verified Doctors

  • Identity (KYC) and veterinary license checks
  • Badge visible across posts and Vet Panel
  • Ongoing quality and compliance reviews

Helper & Trust badges

Community helpers and reputable rescuers can earn badges through consistent, positive contributions—making adoptions and advice safer.

Data Protection

Minimize, protect, and retain only what’s needed

Access controls

  • Least‑privilege, role‑based access for internal tools
  • MFA required for privileged staff accounts
  • Audit trails for sensitive operations

Data lifecycle

  • Collect only what’s necessary to provide the service
  • Retention schedules for logs and backups
  • Secure deletion upon account removal, subject to legal requirements

Vulnerability management

  • Regular patching and dependency updates
  • Automated scanning and manual reviews
  • Responsible disclosure via: security@pussho.app

Account Safety

Tools and tips to keep your account secure

Controls

  • Strong password checks and session management
  • New‑device alerts and suspicious login checks
  • Two‑step verification (rolling out)

Tips

  • Beware of unsolicited DMs asking for personal info
  • Use unique passwords and a password manager
  • Review active sessions and revoke unknown ones

Community Moderation

Report, block, and guidelines for a safe environment

Reporting

Every post, comment, and DM has Report and Block options. Our team reviews reports and may remove content or restrict accounts per policy.

Guidelines

We don’t allow harassment, spam, scams, or dangerous content. Appeals are available when actions are taken on your account.

Safety by design

Comment filters, limited‑reach for new/flagged accounts, and a mix of automated and human review to reduce harm.

Your Privacy Rights

Depending on your region, you may have rights to access, correct, delete, or move your data

Requests we honor

  • Access a copy of your data
  • Correct inaccurate data
  • Delete your data and account
  • Export (portability) where applicable
  • Object or restrict certain processing (case‑by‑case)

Email privacy@pussho.app or use the request form.

Privacy request form

We may request additional information to verify your identity.

Cookies

We use cookies to keep the app secure and improve your experience

Incident Response

How we respond to security events

1) Detect & triage

We monitor for anomalies and alerts. We assess severity, scope, and potential impact promptly.

2) Contain & remediate

We contain affected systems, rotate secrets if needed, and patch root‑cause vulnerabilities.

3) Notify where required

We will inform affected users and relevant parties as required by applicable laws and our policies.

4) Post‑incident review

We document, learn, and improve to prevent recurrence. For major incidents we share a summary.

Report a vulnerability: security@pussho.app

Compliance & Legal

Transparency about policies and responsibilities

Privacy policy & terms

Our privacy policy explains what we collect and why. Our terms of service describe acceptable use. Policies may evolve as features change.

Privacy Policy Terms of Service

Regional rights

We respect regional privacy frameworks (e.g., user rights of access, deletion, portability). If you have questions, contact privacy@pussho.app.

This page is informational and not legal advice.