Help Center

Search our knowledge base, browse guides, or contact support. We usually reply within 24–48 hours.

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All Accounts Pet Profile Doctors Social Privacy Troubleshooting

All systems operational

Last update: just now

Quick actions

Most-used links for faster help

Create a Pet Account

Set up your pet’s profile with name, breed/species, age, color, and gender.

Get started

Join as a Doctor

Apply with KYC + license to receive a Verified Doctor badge.

Verification steps

Reset Password

Change your password or recover access to your account.

See guide

Knowledge base

Guides and FAQs by topic

Accounts & Roles

Pet Profile

Vet Panel

Social (Stories, Reels, Posts)

Privacy & Safety

Troubleshooting

Common issues and quick fixes

Not receiving verification email

Check Spam/Promotions
Resend after 5 minutes
For corporate emails, ask IT to whitelist: pussho.app

Still stuck? Email support@pussho.app

File upload isn’t working

Ensure the file is under 10MB and in PDF/JPG/PNG format. If on mobile data, check signal and retry.

App feels slow

Clear cache and relaunch
Turn off Low Power mode
On older devices, keep “Data Saver” on and limit background apps

Reset or change password

Use the “Forgot password” option on the login screen. If you’re already signed in, go to Settings → Security → Change Password.

Messages not sending

Check your internet connection. If the issue persists, toggle Airplane mode or relaunch. DMs are end‑to‑end encrypted; occasional delays may occur.

Submit a request

Share details and we’ll get back within 24–48 hours

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Contact & status

Reach us directly or check system status

Email Support

General questions, account issues

support@pussho.app

Report a Bug

Include screenshots and device details

bugs@pussho.app

Feature Request

Help us improve the app

hello@pussho.app

Status: Operational Typical response: 24–48h