Terms of Service & Privacy Policy

1) Acceptance of Terms

By creating an account or using this service, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the service.

You must also comply with any additional terms shown for particular features (e.g., Vet Panel rules).

2) Eligibility & Accounts

• You must be at least 13 years old (or older if required by your local law) to use the service.
• Provide accurate information and keep your credentials secure. You are responsible for all activity under your account.
• Verified Doctor accounts require KYC and professional license checks. We may approve or reject at our discretion.

3) User Content & Conduct

• You own your content but grant us a worldwide, non‑exclusive, royalty‑free license to host, store, display, and share it as needed to operate the service.
• Do not upload illegal, infringing, hateful, sexually explicit, or harmful content. Do not harass others, impersonate, or spam.
• We may remove content or suspend accounts that violate these Terms or our Community Guidelines.

4) Intellectual Property

Our brand, logos, design, and software are protected by intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works without permission.

5) Third‑Party Services

The service may include links or integrations with third‑party services. We are not responsible for those services. Your use of them is governed by their terms and privacy policies.

6) Disclaimers

We provide the service “as is” and “as available” without warranties. Vet Panel guidance is for educational purposes only and is not a substitute for a physical examination by a licensed veterinarian.

7) Limitation of Liability

To the fullest extent permitted by law, we and our affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, use, goodwill, or profits.

8) Indemnification

You agree to defend, indemnify, and hold us harmless from and against claims arising from your use of the service or violation of these Terms.

9) Suspension & Termination

We may suspend or terminate access at any time for violations, risk to users, or legal reasons. You may stop using the service and request data export or deletion at any time.

10) Governing Law & Dispute Resolution

These Terms are governed by the laws of your primary country of operation (update this to your jurisdiction). Disputes will be resolved in the courts or through arbitration as required by applicable laws.

Replace this clause with your actual governing law and venue.

11) Changes to Terms

We may update these Terms. If changes are material, we will provide notice (e.g., in‑app, email). Continued use after the effective date means you accept the changes.

1) Scope & Controller

This Policy applies to our websites, apps, and services. “We”, “our”, or “us” refers to [Company Legal Entity] (insert legal entity details and contact below).

2) Data We Collect

• Account & Profile: name, username, email, pet details (name, species/breed, age, gender, color), doctor credentials (for verification).
• Content & Activity: posts, comments, messages, interactions, reports.
• Device & Technical: IP address, device IDs, app version, cookies, log data, approximate location (if enabled).
• From Others: reported content, invitations, references for vet verification.

3) How We Use Data

• Provide and improve the service (core functionality, personalization, safety).
• Verify doctors and maintain trust & safety features.
• Communicate updates, respond to support requests, send reminders (you can adjust preferences).
• Analytics, debugging, and preventing abuse or violations.

4) Legal Bases (GDPR)

• Contract: to provide the service you request.
• Legitimate interests: to keep services safe and improve features (balanced with your rights).
• Consent: when required (e.g., marketing emails, precise location).
• Legal obligation: to comply with applicable laws and requests.

5) Sharing & Disclosure

• Service providers: hosting, analytics, email, moderation—bound by contractual safeguards.
• Legal & safety: to comply with laws or protect users and the service.
• Business transfers: in case of merger, acquisition, or asset sale (we’ll notify where required).

6) Data Retention

We retain personal data only as long as necessary for the purposes in this Policy, or as required by law. You can request deletion—some data may be kept for fraud prevention, legal, or safety reasons.

7) Security

We use technical and organizational measures to protect data (encryption in transit, access controls, backups). No method is 100% secure; please use strong passwords and enable available safeguards.

8) Children’s Privacy

The service is not directed to children under the minimum digital consent age in your country. If we learn we collected data from such users, we will take steps to delete it.

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request deletion of personal data (subject to legal exceptions).
• Portability: receive data in a portable format where applicable.
• Restrict / Object: limit or object to certain processing, including for marketing.
• Withdraw consent: where processing is based on consent.
• Appeal & complain: contact us or your local data protection authority.

To exercise rights, email privacy@pussho.app. We will verify your request and respond within applicable time frames.

Policy Updates

We may update this Policy and will post the “Last updated” date above. For material changes, we’ll provide additional notice (e.g., in‑app or email).

International Transfers

If we transfer personal data across borders, we rely on appropriate safeguards (e.g., Standard Contractual Clauses or equivalent mechanisms).